Terms of service

Amendments to Terms and Conditions

House of Tantuvana OPC (GSTIN: 07AAMCT0046N1Z0) reserves the right to modify, update, or amend these Terms & Conditions at any time without prior notice.

  • No Prior Notice: The Company is not obligated to notify users before making changes. Any updates become effective immediately upon publication on the website.
  • Your Responsibility: It is your responsibility to review these Terms & Conditions periodically to stay informed of any changes.
  • Immediate Enforcement: By continuing to use our website or services after any changes are posted, you agree to be bound by the updated Terms & Conditions.

Account Security & Responsibility

You are solely responsible for maintaining the confidentiality of your account credentials.

  • Credential Management: Keep your login email address and password secure and confidential.
  • Liability for Orders: Any order placed using your authenticated account will be considered authorized by you, regardless of who accessed your account.
  • No Disputes on Origin: You may not dispute an order by claiming it was placed by someone else if it originated from your registered account.

Terms of Operations

House of Tantuvana reserves the right to modify, suspend, or discontinue any part of its services at its sole discretion.

  • Sole Discretion: Services may be temporarily suspended or permanently discontinued without prior notice.
  • Order Protection: Orders that have already been confirmed and paid for will either be fulfilled or refunded if fulfillment becomes impossible.

Rights of Refusal

House of Tantuvana reserves the right to refuse service to any individual at any time.

  • Selective Service: We may refuse or cancel orders without providing a reason.
  • Liability Waiver: www.houseoftantuvana.com shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services.

Product Liability Waiver & Warranty

  • No Responsibility for Product Usage: House of Tantuvana shall not be held responsible for any injury, loss, or damage resulting from the use of products purchased through our website.
  • User Assumption of Risk: By purchasing and using our products, you acknowledge that you assume full responsibility for their use.

Force Majeure (Events Beyond Our Control)

House of Tantuvana shall not be held responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Examples include:

  • Natural disasters
  • Floods
  • Earthquakes
  • Severe weather conditions
  • Government restrictions
  • Labour strikes
  • Courier or postal service disruptions
  • Any other unforeseen events beyond our control

Such situations shall not be considered a breach of contract.

Ownership & Copyright

All content available on www.houseoftantuvana.com, including but not limited to:

  • Product designs
  • Images
  • Logos
  • Graphics
  • Text
  • Videos
  • Website content

is the exclusive intellectual property of House of Tantuvana and is protected under applicable Copyright and Intellectual Property Laws.

Content Usage Restrictions

The content on this website is intended solely for personal, non-commercial use.

You may not:

  • Copy or reproduce website content.
  • Modify, edit, or recreate any design.
  • Sell or commercially exploit any content.
  • Use our product photographs on your own website or social media for commercial purposes.
  • Redistribute any content without written permission.

Any unauthorized use may result in legal action.

Legal Jurisdiction

Any dispute arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts in Delhi, India.

House of Tantuvana reserves the right to initiate appropriate legal proceedings against any individual or entity violating its intellectual property rights or these Terms & Conditions.

Replacement Policy for Damaged Products

Every order undergoes strict quality inspection before dispatch. However, damage may occasionally occur during transit.

  • Quality Assurance: Products are carefully inspected before shipping.
  • Replacement Policy: Upon verification of transit damage, House of Tantuvana will provide a replacement of the same product.
  • Out of Stock: If the same product is unavailable, we may offer a similar product or issue store credit.
  • Refunds: Transit damage qualifies for replacement or store credit only. Refunds are not automatically applicable.
  • Damaged Products: in case we receive the wrong product or damaged item or the product which does not belong to House Of Tantuvna. The opening video will be shared with the customer and NO CREDIT will be issued in return.

Damage Reporting Guidelines

To ensure a smooth replacement process, please follow these steps immediately after delivery.

  • Inspect your package as soon as it arrives.
  • Report any damage within 24 hours of delivery.
  • Claims made after 24 hours will not be accepted.

To raise a claim, please email:

  houseoftantuvana@gmail.com

Include:

  • Clear photographs of the damaged product
  • Order details
  • A complete unboxing video

Unboxing Video Requirement

The unboxing video is mandatory for damage or missing item claims.

Please ensure:

  • Recording begins before opening the courier package.
  • The courier package is visible from all sides.
  • The shipping label is clearly visible.
  • The entire unboxing process is recorded in one continuous, unedited video.
  • Every item inside the package is shown clearly.

This video serves as primary proof for claim verification.

Missed Delivery Policy

Courier partners will attempt delivery up to three times.

If delivery cannot be completed after the third attempt, the package will automatically be returned to House of Tantuvana.

Reshipping Charges

If your parcel is returned due to unsuccessful delivery attempts:

  • A reshipping fee of ₹250 will be applicable.
  • This fee applies regardless of any previous free shipping offer.

For Cash on Delivery (COD) orders:

  • COD will not be available for the second shipment.
  • Full payment for the order, along with the ₹250 reshipping charge, must be made online before dispatch.

Tips to Avoid Reshipping Charges

  • Track your shipment regularly.
  • Ensure someone is available to receive the parcel.
  • For prepaid orders, you may authorize a neighbour or security guard to collect the package.
  • Verify that your contact number and delivery address are accurate so the courier partner can reach you if required.